Open question: My mortgage bank does not send a calculation…, which I should do?

It was in 4 months, which I no calculation or telephone call of my mortgage bank. received. which I do. should. I trying to communicate to Whit it Whit no luck. the last mark approach I with them, which they gave me different information, each mark if I… designated, which I do… I went through a change of loan. should. and I think that they finish on me… Assistance asks